Crumble in your own arrogance

This guy R sold my boss a phone system (which is a soft phone system, meaning no hand-held devices), and we all know he has the stinkiest attitude following up with after-sales inquiries. Boss needed to trace a call and she told us to get R to guide us through. In my mind, I was like 'Oh god .... I hate talking to this R.'

Trust me, you'll be like wtf too.

First of all, is there anyone out there who just hangs up without any courtesy of saying 'bye', especially when it's business-related calls? It's not like both parties were in a heated argument etc., it was just a plain Q&A phone session! Yes, this R always hang up the call, even before we said 'bye'. How rude.

Secondly, obviously our office is not doing any engineering/techie stuffs (he came to our office before so he definitely can tell unless he's too retarded) thus none of us knows about the whatever technical terms he always uses. From his tone, he definitely was rolling his eyes at us when we encountered connectivity issues and couldn't understand the terminologies. I feel so angst because I'm not dumb! You asshole R.

Thirdly, to him this whole phone system is easy as abc (obviously if not his business will die right), but to us, it's insanely complicated. He didn't bother guiding us through the equipment names, and kept telling us to read up on the manual online. Oh, he taught us how to work 'transfer calls', 'hold calls' etc., walao this one who don't know! It's on the screen itself right!

He said that we could retrieve the calls by accessing it directly using the 'black-box' or Teamviewer. This 'black-box' is a device that connects to the wireless modem straight so we can receive phone calls on our laptop by diverting the calls through the wireless network. All the call recordings are stored in the hard drive of the 'black-box' and in order for us to open the hard drive, we need to connect the 'black-box' to a screen. All he said was use a cable to do so. So we kept trying to connect it to our laptop. Only after umpteen times of rolling his eyes over the phone, he told us that 'black-box' operates like a CPU.

HELLO. YOU DUMB FUCK. WHY DON'T YOU SAY SO IN THE FIRST PLACE!!

I was seriously damn annoyed because he wasted at least 10 minutes of my time. If he had told me it works so that way, I would've known what a CPU is, and it needs a LCD screen and not a laptop screen right? Heng I was born in the era whereby I've used before desktop. Imagine if I was three generations behind. The phone conversation might have continued up to an hour!

Anyways, the only LCD monitor in our office was on boss's desk and it was connected with so many wires. We didn't want to touch any of her things, so then I asked how difficult Teamviewer was to use. He said, 'Quite complicated. You need to download a software called Teamviewer from the net, but I can't teach you how to use over the phone.'

Guess what? IN FIVE MINUTES, WE ACCESSED ALL THE CALL RECORDINGS.

Dafug. Is he retarded?

Oh, R could access it from his end too which he did, but he said that there's too many calls to trace (even when we gave him the date and time range). That was his stinky fucking attitude. Ugh.